Terms of Service

Cyber World Staff is a staffing service. We recruit, vet, employ, train, equip, and supervise professionals who perform agreed work for Client, and we pair those professionals with AI agents built and operated by our AI division. In the Hybrid Desk product, separate from the human hourly plans, an AI agent handles first contact and escalates to a dedicated specialist. The scope of each engagement is defined by the plan you select and any accompanying order form or statement of work.

• Monthly fees are billed in advance: the hourly rate for your delivery pool and hour band × monthly hours, with a 20-hour minimum. In-between hour counts use the nearest band’s rate. Published rates are for standard experience; Experienced adds $2/hr Global or $3/hr US Person, and Specialist adds $4/hr Global or $6/hr US Person. Selected add-ons are separate.
• Rates reflect a fully managed engagement — we recruit, vet, background-check, contract, equip and supervise your professional. There are no placement fees and no setup fees.
• No setup or placement fees. Plans bill monthly and run month to month; cancel at the end of your current billing period.
• Hours worked beyond the plan allotment are billed at your band’s hourly rate in four-hour blocks; additional seats follow the rates stated in your order form.
• Monthly hour allotments are consumed by work performed by assigned personnel. AI agent activity is not counted against the hour allotment. Unused hours expire at the end of each billing period and do not carry forward, except for the unused-hours refund under the 14-day risk-free start below.
• Hour bands include Claude and ChatGPT use within the professional’s working hours, not a custom AI agent. A custom AI agent is a $295/month add-on, included in the$1,295/month Hybrid Desk with 40 hours of Philippines human coverage. Custom AI agents run 24/7 and are never metered.
• Three or more seats receive 5% off the whole monthly invoice; five or more receive 10%. One-time screening charges and annual re-screening are separate.
• Fees are exclusive of taxes, which Client is responsible for.

Client is solely responsible for:

• Ensuring it has all necessary consents and legal bases to contact its end users, including under the Telephone Consumer Protection Act (TCPA), state two-party consent laws, CAN-SPAM, and any other applicable law, where our personnel or AI agents communicate on Client's behalf.
• The accuracy and completeness of the information, tools, and access provided so our personnel can perform the work.
• Maintaining the security of credentials it issues to our personnel.
• Business decisions made using work product produced for Client.

Client agrees not to use the service to:

• Violate any law, regulation, or third-party right.
• Send unsolicited or unlawful communications, including calls or messages that violate the TCPA, telemarketing rules, or applicable quiet-hour restrictions.
• Direct our personnel to impersonate any person or entity, or to misrepresent the AI nature of an AI agent where disclosure is required.
• Assign work involving highly regulated data (for example, protected health information, payment card data, or classified information) except under a written agreement expressly permitting it.
• Direct our personnel toward unsafe, discriminatory, harassing, or unlawful activity.

We may suspend or terminate an engagement if we reasonably believe Client is violating these rules.

As between the parties, Client owns the data it provides to us and the work product our personnel produce for Client ("Client Data"). We process Client Data only as needed to perform the engagement, comply with law, and maintain the security of our systems. Each party will protect the other's confidential information with reasonable care and use it only for purposes of the engagement.

Our professionals are employed or engaged by Cyber World Solutions LLC and are not employees of Client. We recruit, vet, background-check, contract, equip and supervise the professional assigned to your account. Client interviews and approves each placement. If a placement is not working out, our guarantees below apply. Client remains responsible for the ultimate decisions made in its business.

• 30-day re-match guarantee: Not the right fit? We match you with a new professional at no charge within your first 30 days.
• 14-day risk-free start: Cancel within your first 14 days and we refund any unused hours.
• Continuity guarantee: If your professional leaves, we replace them at no charge and the first 8 handover hours are on us.

The service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, and except for our express guarantees above, we disclaim all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Both people and AI systems can make mistakes; while our engagements include supervision and guardrails, we do not warrant error-free work or that any specific business outcome will be achieved.

To the fullest extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, or data, arising out of or relating to these Terms or the service. Our aggregate liability arising out of or relating to these Terms will not exceed the fees paid by Client to us in the twelve (12) months preceding the event giving rise to the claim.

Client will defend, indemnify, and hold us harmless from any third-party claim arising out of Client's Client Data, Client's use of the service in violation of these Terms, or Client's violation of any law or third-party right (including TCPA and consent requirements).

These Terms remain in effect while Client has an active engagement. Either party may terminate for material breach uncured after 30 days' written notice. Upon termination, our personnel's access to Client systems is revoked through our documented offboarding process and, after a reasonable window, Client Data is deleted per our retention practices, unless Client requests earlier deletion or longer retention under a written agreement.

These Terms are governed by the laws of the State of New Hampshire, USA, without regard to conflict-of-laws principles. The parties consent to the exclusive jurisdiction of the state and federal courts located in New Hampshire for any dispute not subject to arbitration.

We may update these Terms from time to time. Material changes will be communicated through the service or by email; continued use after the effective date constitutes acceptance.

Cyber World Solutions LLC · 835 Hanover Street, Suite 201, Manchester, NH 03104 · San Juan, PR
Email: sales@cyberworldsolutions.com