Terms of Service

Cyber World Staff provides an AI agent platform with human oversight. Clients can deploy configured AI voice and chat agents ("Agents") to handle calls, messages, and related tasks. Higher-tier plans include human quality assurance, an escalation desk, and named team leads. The scope of the service is defined by the plan you select and any accompanying order form or statement of work.

• Subscriptions are billed monthly in advance unless annual prepay is selected.
• One-time onboarding fees apply per plan and are billed at signing.
• Plans are month-to-month and may be canceled at the end of the then-current billing period. Annual prepay plans are non-refundable except as required by law.
• Overage usage (voice minutes, messages, human-hour blocks, etc.) is billed monthly in arrears at the per-unit rates published on our pricing page or in your order form.
• Fees are exclusive of taxes, which Client is responsible for.

Client is solely responsible for:

• Ensuring it has all necessary consents and legal bases to contact its end users, including under the Telephone Consumer Protection Act (TCPA), state two-party consent laws, CAN-SPAM, GDPR, and any other applicable law.
• The accuracy of information provided to configure the Agent, including the knowledge base and integrations.
• Maintaining the security of its account credentials.
• The lawful use of the service and any output produced by the Agent.

You agree not to use the service to:

• Violate any law, regulation, or third-party right.
• Send unsolicited or unlawful communications, including calls or messages that violate the TCPA, telemarketing rules, or applicable quiet-hour restrictions.
• Impersonate any person or entity, or misrepresent the AI nature of the Agent where disclosure is required.
• Attempt to reverse engineer, decompile, or interfere with the platform, other than as expressly permitted by law.
• Process highly regulated data (for example, protected health information, payment card data, or classified information) except under a written agreement expressly permitting it.
• Introduce malicious code, attempt to gain unauthorized access, or overload the service.

We may suspend or terminate access if we reasonably believe Client is violating these rules.

As between the parties, Client owns the data it provides to the platform and the content of conversations conducted by its Agent ("Client Data"). We process Client Data as a service provider to Client, only as needed to provide the service, comply with law, and improve platform reliability and security. Each party will protect the other's confidential information with reasonable care and use it only for purposes of the engagement.

Human oversight is a core part of the service. Plans include varying levels of QA review, escalation handling, and named team leads. Our human specialists act on Client's behalf as configured, and are not employees of Client. Client remains responsible for the ultimate decisions made in its business.

The service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. AI systems can make mistakes; while our platform includes human oversight and guardrails, we do not warrant that the Agent will be error-free or that any specific business outcome will be achieved.

To the fullest extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, or data, arising out of or relating to these Terms or the service. Our aggregate liability arising out of or relating to these Terms will not exceed the fees paid by Client to us in the twelve (12) months preceding the event giving rise to the claim.

Client will defend, indemnify, and hold us harmless from any third-party claim arising out of Client's Client Data, Client's use of the service in violation of these Terms, or Client's violation of any law or third-party right (including TCPA and consent requirements).

These Terms remain in effect while Client has an active subscription. Either party may terminate for material breach uncured after 30 days' written notice. Upon termination, Client's access ends and, after a reasonable window, Client Data is deleted per our retention practices, unless Client requests earlier deletion or longer retention under a written agreement.

These Terms are governed by the laws of the State of New Hampshire, USA, without regard to conflict-of-laws principles. The parties consent to the exclusive jurisdiction of the state and federal courts located in New Hampshire for any dispute not subject to arbitration.

We may update these Terms from time to time. Material changes will be communicated through the service or by email; continued use after the effective date constitutes acceptance.

Cyber World Solutions LLC · Manchester, NH · San Juan, PR
Email: info@cyberworldsolutions.com